At Crown Gas & Power, we put you first, and as part of this commitment we are always working to improve transparency and clarity around our customer invoices.
On this page you will find useful information about:
We are trying to continuously improve the quality of information that we convey on our invoices and we value your feedback. By filling out our short invoice feedback survey, you can help us with our efforts to give you the best possible experience.
Ofgem collaborated with suppliers across the non-domestic industry to improve customer understanding regarding their energy invoices and the components that constitute a standard invoice. A result of this work included the publication of a Non-domestic glossary to help break down the industry jargon that often acts as a barrier for customers when trying to understand their invoices.
While we aim to make our invoice easy to understand, we also recognise that some customers may wish to have an additional layer of information to understand the elements of what goes into their invoice. To help you get the most out of your invoice, we have provided a breakdown of a typical monthly invoice.
Standing charge and unit rate breakdown
This section shows the individual charge elements that make up a typical gas unit rate and standing charge over a subset of our customers at increasing levels of consumption.
For illustrative purposes only*
Updated 30th April 2024
Standing charge and unit rate breakdown
This section shows the individual charge elements that make up a typical electricity unit rate and standing charge over a subset of our customers at increasing levels of consumption.
Finding out your Profile Class
To figure out your profile class, look at the first two digits of your supply number. This can be found on your invoice.
*For illustrative purposes only
Updated 10th September 2024
*Please note that all the charge breakdowns above assume energy using out standard fuel mix i.e. where the customer has not elected for renewable power.
Certain charges here are site specific such as availability charges. To give the best indication of charges we have averaged the charges over a sample of sites:
*Please note that all the charge breakdowns above assume energy using out standard fuel mix i.e. where the customer has not elected for renewable power.
* Certain charges here are site specific such as availability charges. To give the best indication of charges we have average the charges over a sample of sites.
Prompt, accurate, friendly and professional service.
Since using Crown we have developed the Connections and Metering side of the business to support our growing client base which we are delighted with, the service provided by the team is invaluable and we look forward to working with Crown Gas & Power on future projects.
Categorically an outstanding, dedicated, professional albeit friendly sitework team who have proactively worked with us to deliver substantial results.
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