Customers (or your authorised agent with a valid letter of authority) with an operating Smart meter or Automated Meter Reader (AMR) are able to freely access consumption data via our online portal.
You can register or log into the portal via this link here
Once logged onto the portal, you can click on usage and specify a time frame (going back to 12 months).
Consumption data can be downloaded in either a .CSV, .XLSX or .PDF formats.
You can also analyse your energy data either at a half-hourly, daily or monthly level, enabling you to identify consumption trends.
The below graphic gives you an indication of what you can expect to see on our portal:
Contact our customer services teams by E-Chat or hello@crowngas.co.uk and we’ll happily help navigate the portal and resolve any query that you may have.
You (or your authorised agent) may freely request consumption data for up to 12 months. Such requests can be made in writing to us by contacting hello@crowngas.co.uk.
In your request please provide us your account information (including site reference(s)) and we’ll process your request within 10 working days. If we have any trouble processing your request we’ll get in touch and set out the next steps.
Our systems are set up to automatically process your consumption data from the point that we start to supply your business. There may be, however, some circumstances where we are unable to process consumption data.
Our in house metering experts are here to help you with any query and can be contacted via hello@crowngas.co.uk
Crown Gas & Power
Crown Point
Heap Brow
Bury
BL9 7JR
United Kingdom
Tel: 0161 762 7744
Email: hello@crowngas.co.uk
© 2024 Crown Gas & Power. All rights reserved
Crown Gas & Power is a commercial energy supplier, who have been supplying gas to UK businesses since 2001. We are renowned for our personalised service, competitive prices & variable length supply contracts. Our service also includes multiple utility connections & service alterations; not just for gas; but, electricity & water too.