Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, utility connections and our first-class customer service.
Since our inception in 2001, our people have put all their energy into providing gas to businesses across the UK. We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire likeminded people to join a business that is working hard to make a difference in our industry.
Benefits
- 25 days holiday
- Yearly bonus (subject to company and personal performance)
- Flexitime
- Onsite gym
- Free parking
- Wellbeing support
The role
The primary focus of this role is to assist with the management of Crown Gas & Power’s metering portfolio, Meter Asset Managers (MAMs) and internal and external stakeholders. The role includes industry process and project management of metering services or query management. Successful and efficient completion of these processes will set Crown Gas & Power apart from other suppliers and will support our vision of a market-leading service provider.
The role also includes contacting customers, suppliers, or third parties to obtain read information. Additionally, you will be expected to have strong communication skills, organisational skills and be able to work within a pressured department to tight deadlines.
Responsibilities
- The management of all Meter/Automatic Meter Reader (AMR) installations, exchanges, removal or asset update data flows ensuring all data sources are aligned and maintained
- Sourcing MAM details and updating all relevant systems and ensuring all appointments and de-appointments are correct
- Resolving any issues that may arise from incorrect meter and/or AMR data in a timely and effective manner
- To manage and remedy industry meter reading rejections
- Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner
- To support the business with its AMR and Smart meter rollout strategy
- To request, remove, or re-synchronize AMR devices with metering agencies within agreed SLAs
- Ensure meter readings are obtained and submitted to the industry within a specified timeframe
- Process industry file flows that update relevant meter points so that the supply point data held is accurate both at the industry and supplier level to allow accurate billing
- Maintain and develop high levels of customer service to support Crown Gas & Power’s operational and sales functions
- Providing regular and ad-hoc reports
Desired personal attributes
- Good verbal and written communication skills
- Strong organisational skills
- Able to prioritise within a busy challenging environment
- Excellent attention to detail and a high level of accuracy in all areas of work
- The initiative to propose solutions, to take action independently and have the confidence to effectively challenge the status quo
- Flexible approach to work with a willingness to be involved in other areas of the business as required
- Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties
- Ability to successfully persuade, influence and negotiate with internal and external parties
Advantageous skills
- Proven working knowledge of MS Office including MS Excel
- Experience in an operations function within an energy supplier
- Advanced working knowledge of MS Office including advanced MS Excel
- Any experience working as a third-party agent such as a MAM or MOP
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.
