The MBSR was launched on 3rd May 2019, framed by a concern that micro business customers were finding it hard and costly to engage in the market to find a better deal. The market, and the practices of TPIs, was reviewed in line with this model and changes were drafted with a final decision published on 28th March 2022. There are several adjustments to take note of before 1st October 2022:
The final change, requiring suppliers to only work with TPIs signed up to a Qualifying Alternative Dispute Resolution Scheme (ADR), is to be introduced from 1st December 2022. For more information on how to register for the scheme please visit www.ombudsman-services.org/sectors/energy-brokers
The qualification criteria for micro business consumers, and the license obligations for suppliers to take all reasonable steps to identify them when entering or extending a non-domestic contract, remains unchanged. Crown Gas & Power is making the necessary changes in preparation for the new licence obligations.
You’ve made the process very simple, turned things around very quickly and kept me up to date all the way. It is really refreshing to have such a service with a new connection.
Since using Crown we have developed the Connections and Metering side of the business to support our growing client base which we are delighted with, the service provided by the team is invaluable and we look forward to working with Crown Gas & Power on future projects.
We are really happy with the service from Crown Gas & Power. We submit readings and receive invoices on time.