At Crown Gas & Power, we put you first, and as part of this commitment we are always working to improve transparency and clarity around our customer invoices.
On this page you will find useful information about:
We are trying to continuously improve the quality of information that we convey on our invoices and we value your feedback. By filling out our short invoice feedback survey, you can help us with our efforts to give you the best possible experience.
Ofgem collaborated with suppliers across the non-domestic industry to improve customer understanding regarding their energy invoices and the components that constitute a standard invoice. A result of this work included the publication of a Non-domestic glossary to help break down the industry jargon that often acts as a barrier for customers when trying to understand their invoices.
While we aim to make our invoice easy to understand, we also recognise that some customers may wish to have an additional layer of information to understand the elements of what goes into their invoice. To help you get the most out of your invoice, we have provided a breakdown of a typical monthly invoice.
Standing charge and unit rate breakdown
This section shows the individual charge elements that make up a typical gas unit rate and standing charge over a subset of our customers at increasing levels of consumption.
For illustrative purposes only*
Updated 30th April 2024
Standing charge and unit rate breakdown
This section shows the individual charge elements that make up a typical electricity unit rate and standing charge over a subset of our customers at increasing levels of consumption.
Finding out your Profile Class
To figure out your profile class, look at the first two digits of your supply number. This can be found on your invoice.
*For illustrative purposes only
Updated 10th September 2024
*Please note that all the charge breakdowns above assume energy using out standard fuel mix i.e. where the customer has not elected for renewable power.
Certain charges here are site specific such as availability charges. To give the best indication of charges we have averaged the charges over a sample of sites:
*Please note that all the charge breakdowns above assume energy using out standard fuel mix i.e. where the customer has not elected for renewable power.
* Certain charges here are site specific such as availability charges. To give the best indication of charges we have average the charges over a sample of sites.
Pass through charges are costs incurred by customers, which are payable to a third-party. As your energy supplier, Crown Gas & Power will act as an intermediary for these charges, passing on any invoices we receive from third parties directly to you via your electricity invoice.
Along with your supplier, there are two other main parties directly involved in the provision of electricity to your meter. These are your Distribution Network Operator (DNO) and your Metering Agents – the Meter Operator (MOP) or Data Collector (DC).
Your DNO’s name and contact details are listed on the top-right of every invoice.
Your MOP/DC can be appointed by you; customers can enter into a direct service agreement with either a MOP and/or DC, which will result in all relevant pass-through charges being invoiced directly to you, rather than through Crown Gas & Power.
If you do not have a direct service agreement in place at the point of signing a contract with Crown Gas & Power, we will appoint our preferred Metering Agents.
Different DNOs operate in different geographical regions, so your DNO will depend on where your site is located, and this cannot be changed.
It is possible to change your MOP/DC if you have a direct service agreement, but it is important to check the details of your current contractual arrangement as termination fees may apply.
It is also important to note that entering into a new direct service agreement with a MOP/DC during your contract period with Crown Gas & Power may result in a contract adjustment charge (either positive or negative). The purpose of the charge is to adjust the contracted standing charge that was agreed on the supply contract so that it accurately reflects the cost-reality of the Agent.
You can view DNO charges and MOP/DC Charges here
Crown Gas & Power
Crown Point
Heap Brow
Bury
BL9 7JR
United Kingdom
Tel: 0161 762 7744
Email: hello@crowngas.co.uk
© 2024 Crown Gas & Power. All rights reserved
Crown Gas & Power is a commercial energy supplier, who have been supplying gas to UK businesses since 2001. We are renowned for our personalised service, competitive prices & variable length supply contracts. Our service also includes multiple utility connections & service alterations; not just for gas; but, electricity & water too.